COOLLUIS offers a comprehensive shipping policy to ensure a smooth and reliable delivery experience for our customers.

Shipping Methods

We offer a variety of shipping options, including standard and expedited delivery services. The shipping method and costs are determined at checkout based on your location and the size of your order.

Domestic Shipping

For orders within the United States, we offer standard shipping and expedited shipping options. Delivery times vary depending on your location, but most orders are shipped within 1-2 business days and delivered within 3-7 business days.

International Shipping

We also ship to select international destinations. Shipping times and costs for international orders vary based on location and the shipping method selected. Please note that international orders may be subject to customs duties, taxes, and import restrictions, which are the responsibility of the customer.

Order Tracking

Once your order is shipped, you will receive an email with tracking information. You can use this information to track your order and check its delivery status.

Shipping Costs

Shipping fees are calculated based on the weight and destination of your order. Standard shipping is typically free for domestic orders over a certain amount. Expedited shipping options are available for an additional fee.

Delayed or Lost Shipments

While we do our best to ensure timely delivery, we are not responsible for delays caused by carriers or other external factors. In the event of a lost or delayed shipment, please contact our customer service team, and we will assist in locating your package.

Effective Date: January 3, 2025
Contact Information:
COOLLUIS
Marr Rd Harrison, Maine (ME), 04040
Phone: (207) 647-8450
Email: info@coolluis.com
Website: www.coolluis.com