Refund and Return Policy for Coolluis

The sales policy at COOLLUIS is designed to ensure that all customers have a smooth and transparent purchasing experience. This policy outlines our approach to sales, pricing, promotions, and order processing.

Product Availability

We strive to keep our inventory up to date, but due to high demand or unforeseen circumstances, there may be occasions when certain products are temporarily out of stock. If an item is unavailable after you place your order, we will notify you as soon as possible and offer alternative solutions, including a backorder or refund.

Pricing

All prices listed on our website are in US Dollars (USD) and are subject to change without notice. Prices do not include taxes or shipping fees, which will be added at checkout. We strive to offer competitive prices for all of our lubricants, but pricing errors may occasionally occur. If an error is discovered after you have placed an order, we will notify you promptly and give you the option to confirm or cancel the order.

Promotions and Discounts

From time to time, COOLLUIS may offer promotional discounts or sales. These promotions may have specific terms and conditions, including expiration dates, product exclusions, and minimum purchase requirements. All promotions are subject to change without notice and cannot be applied retroactively to past orders.

Order Processing

Once you place an order, we will process it as quickly as possible. Orders are typically processed within 1-2 business days, excluding weekends and holidays. After your order is processed, you will receive an email confirmation with details of your purchase and tracking information for shipped orders.

Cancellations

Orders may be canceled before they are shipped. If you need to cancel an order, please contact us as soon as possible, and we will do our best to accommodate your request. Once an order has been shipped, it cannot be canceled, but you may return the item once received according to our return policy.

International Orders

For international customers, please be aware that additional duties, taxes, and customs fees may apply. These charges are the responsibility of the customer and are not included in the order total at checkout. Shipping times for international orders may vary.

Payment Methods

We accept multiple payment options, including:

• Major credit cards (Visa, MasterCard, American Express, Discover)
• PayPal
• Other secure payment gateways

All payments are processed securely, and we do not store any payment information on our website.

Effective Date: January 3, 2025
Contact Information:
COOLLUIS
Marr Rd Harrison, Maine (ME), 04040
Phone: (207) 647-8450
Email: info@coolluis.com
Website: www.coolluis.com